3T VENTUS Voluntary recall: who, what, why, and how
VENTUS LTDVENTUS TEAM
3T is recalling all VENTUS aerobars for a safety fix.

The recall involves replacing the rubber grips on the handholds with a new design of grips. The new grips are securely attached to the handholds with an adhesive.

3T is truly sorry for the inconvenience this may cause you. Please take a moment to read our chief executive’s apology to our customers.

Who’s affected: All VENTUS owners should stop using their bars and fit the replacement grip kit. You pay nothing for this kit.

What to do now: Complete the form below. 3T will send a replacement grip kit for you to fit. If you do not wish to fit it yourself, choose to have it fitted by a 3T dealer. You pay nothing for this service.

Why it’s needed: The rubber grips on the outer handholds can loosen or slip off during use in humid, wet or salty conditions, posing a fall or injury hazard to the rider. This happened in 2 cases in the US, and the riders involved suffered minor abrasions.

3T believes that the safety of our customers is paramount. To prevent any further accidents, we designed improved grips and and put this recall program in place. Every VENTUS customer can and should get this safety fix, which is free.

In the US, this recall program is being managed under the auspices of the U.S. Consumer Product Safety Commission (CPSC). You can read the CPSC/3T voluntary recall notice here.

How it works: Every replacement grip kit comes with detailed fitting instructions. Fitting the new grips involves removing and re-fitting the brake levers. The new grips must be fixed in place with adhesive.

Please review the fitting instructions before starting work.

STOP USING YOUR VENTUS BARS IMMEDIATELY UNTIL THE REPAIR IS SUCCESSFULLY COMPLETED.
Related information
• US Consumer Product Safety Commission press release [March 23, 2010]
• 3T news release [March 23, 2010]
• Health Canada Consumer Product Recalls release [April 20, 2010]
Request replacement kit
Complete the form below to claim your VENTUS replacement grip kit. Before fitting, please read the instructions. You may prefer to have a bike shop fit the kit.
Your first name Required
Your last name Required
Your address (cannot be a P.O. box) Required
Your city Required
Your Province Required
Your postal code Required
Your country Required
Your daytime phone number Required
Your evening phone number
Your cell phone number
Your fax number
Your personal e-mail address Required
Name and address of the Dealer you purchased VENTUS from Required
Questions you might ask
Figure 1: Recalled original VENTUS grip showing no bump or "bulb"Figure 2: Replacement VENTUS grip showing bump or "bulb" facing forward
I haven’t noticed any problem with my VENTUS bars -- do I really need to replace the grips?
Yes. If you have bars with grips like those in Figure 1 you need to have the grips replaced. Please do take part in the recall program.

I’m not the first owner of my VENTUS. How can I tell if the problem has already been fixed?
Replacement grips have a bump or "bulb" on the underside and top front of the grip and at the top of the front of the grip as seen in Figure 2 photo to the left.

I bought my VENTUS in a different country or through an internet retailer – do I have to get the grip kit from them?
No, please complete the form above to receive your replacement grips.